Warranty Policy

At Threefold Outdoor Kitchens, we proudly stand behind the products we offer. If you experience any issues with your purchase, we're here to guide you through the warranty process.

Manufacturer Warranty Information

All products sold by Threefold Outdoor Kitchens are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.

Outdoor kitchen warranties often vary by component. For example, a grill may carry a longer warranty on the stainless steel housing and burners and a shorter warranty on igniters, valves, and electrical parts. Most products carry a manufacturer warranty of 1 year to lifetime coverage depending on the component.

We strongly encourage you to review the warranty documentation that comes with your product. If you're unsure which warranty applies, contact us and we'll help you find the details.

What Manufacturer Warranties Typically Cover

• Defects in materials and workmanship under normal residential use
• Major component failures within the warranty period
• Burners, cooking grates, and stainless steel housings on grills
• Compressors and sealed systems on outdoor refrigeration
• Refractory domes and cooking floors on pizza ovens

What Manufacturer Warranties Typically Do Not Cover

• Normal wear and tear, including surface rust, discoloration, and heat tinting of stainless steel
• Damage from accidents, misuse, neglect, or improper maintenance
• Damage from improper installation or gas conversion not performed by a licensed professional
• Damage from modifications or use of non-authorized parts
• Damage from commercial or rental use (unless specifically covered)
• Damage from weather events, coastal salt air, or failure to use a cover when recommended by the manufacturer
• Cosmetic damage that does not affect functionality

Always refer to your specific product's warranty documentation for exact terms.

How We Support You

• Finding your product's specific warranty details
• Initiating a warranty claim with the manufacturer
• Navigating claim requirements and documentation
• Answering questions about coverage, exclusions, and timelines

We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer's final claim decisions, we'll support you every step of the way.

How to File a Warranty Claim

• Your order number and date of purchase
• The product brand, model, and serial number
• A description of the issue
• Clear photos or video of the problem (if applicable)

We'll review your information and help you initiate the claim with the manufacturer.

Need Warranty Assistance?

We're available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT) and typically respond within one business day.

Phone: (888) 712-0281
Email: sales@threefoldoutdoorkitchens.com

Thank you for choosing Threefold Outdoor Kitchens. We're committed to making sure your outdoor kitchen stays protected and your experience is stress-free.

Threefold Outdoor Kitchens
30 N Gould St STE R
Sheridan, Wyoming 82801, United States
Phone: (888) 712-0281
Email: sales@threefoldoutdoorkitchens.com