Payment Policy

Welcome to Threefold Outdoor Kitchens. We're committed to giving you a seamless and secure shopping experience, starting with a smooth and transparent payment process.

Accepted Payment Methods

• Credit Cards: Visa, Mastercard, American Express, and Discover
• Debit Cards: All major debit cards with a Visa or Mastercard logo
• PayPal: Fast and secure checkout via your PayPal account
• Affirm: Split your purchase into flexible monthly payments (if eligible)

For more information about financing, please see our Financing page.

Order Processing

• Authorization Hold: When you place an order, an authorization hold may be placed on your payment method to reserve the funds. This hold is not a charge. It simply confirms that funds are available for your order.
• Payment Capture: Payment is captured only at the time of shipment. No charge is processed until your order ships.
• Order Confirmation: Once your order is placed, you'll receive a confirmation email detailing your order and payment method.

Payment Security

• Secure Checkout: Our checkout is protected with SSL encryption to keep your personal and payment data safe.
• Fraud Prevention: We use advanced tools and protocols to monitor and prevent fraudulent transactions.
• PCI Compliance: Our payment processing meets PCI-DSS standards. We do not store your full card details on our servers. That information is handled directly by our PCI-compliant payment processors.

Payment Authorization and Modifications

By submitting your order, you authorize Threefold Outdoor Kitchens to charge your selected payment method for the full amount at the time of shipment, including applicable taxes, fees, and shipping charges.

Once your order is placed, we cannot modify your payment details. If you need help with a payment issue, please contact our Customer Support team.

Payment Confirmation

After your payment is captured at shipment, you'll receive a payment confirmation email confirming that the transaction was completed.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state laws.

Order Cancellation Summary

• Orders can be canceled before they have shipped
• If payment has not yet been captured: no cancellation fee
• If payment has been captured but the order has not yet shipped: a 5% cancellation fee applies
• If the order has already shipped: cancellation is no longer possible. See our Return Policy

Please see our Cancellation Policy for complete details.

Backorders

We do not accept backorders. If an item is out of stock at the time you place an order, we will notify you and offer a full refund or the option to wait for restock. No payment is captured until your order is ready to ship.

Questions?

We're available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT) and typically respond within one business day.

Phone: (888) 712-0281
Email: sales@threefoldoutdoorkitchens.com

Thank you for trusting Threefold Outdoor Kitchens. We're committed to delivering a smooth and transparent payment experience every step of the way.

Threefold Outdoor Kitchens
30 N Gould St STE R
Sheridan, Wyoming 82801, United States
Phone: (888) 712-0281
Email: sales@threefoldoutdoorkitchens.com